Service Notice: Potential Disruptions from Microsoft Outage

We've now resolved the incident. Thanks for your patience.

Good Morning

We are pleased to be seeing early indicators of mail flow is restarting for M365 users. We will close this notice but reopen as needed.

Good Morning

Microsoft 365 issues are continuing this morning and are affecting users globally. Email, Teams, Copilot and the Office applications are all impacted.

Microsoft has shared few details, but says the cause is elevated server load and, at this time, not a cyber incident. Its recovery efforts have not gone as planned. We are monitoring closely and will pass along updates as Microsoft provides them.

One-time passwords by email: If you are a Microsoft 365 user and any of your services send one-time passwords (OTPs) by email, or you rely on any other time-sensitive email, access to those services may be disrupted. The services themselves are working. The problem is that the OTP emails are not being delivered. Authenticator apps on a mobile device are not affected.

Aegisys Helpdesk: Our helpdesk normally accepts email to log service tickets, and that workflow is currently affected by the outage. Until Microsoft recovers, tickets sent by email may be delayed or not received. Please call the helpdesk at the usual numbers for support in the meantime until Microsoft services recover.

What we recommend: Check your email about every 30 minutes or this status page for signs of recovery. We will update you as soon as we hear more from Microsoft.

We apologize for the disruption to your work.

Microsoft is currently experiencing widespread service issues. Because our systems, along with many everyday tools and platforms you rely on, connect with Microsoft, you may experience temporary slowdowns, login errors, or interruptions across your workflow today—both when using our services and your own Microsoft tools.

Microsoft is aware of the problem and is actively working to resolve it. Our team is monitoring the situation closely and will update you once things are back to normal.

You don't need to take any action right now. Please bear with us while Microsoft resolves the issue, and reach out to us at if you have any urgent questions.

Thank you for your patience and understanding.